Tieto to develop new digitally empowered customer experience for FOREX Bank
FOREX Bank has chosen Tieto for developing and renewing the customer experience in their digital channels. The solution includes a new interface for the internet bank and a mobile bank with full retail online banking service. The new delivery will give FOREX Bank a modern it-environment and a complete end-to-end banking solution delivered as a service. The new contract complements Tieto’s current core banking installation which has been used by FOREX Bank for seven years.
The first stage will entail a new retail online banking service including a new web and a mobile solution. By spring 2018, FOREX Bank should have a completely new digital banking experience in place.
- Competition in the Nordic banking sector in optimizing the customer experience will accelerate in the coming years. If customers don’t get rewarding experiences every time they interact with an organisation, they will look for other alternatives. We are pleased to be chosen as partner for FOREX when they renew their digital channel experience. This is also a selected growth area for Tieto, says Per Johanson, Head of Financial Services, Tieto.
